Company
Contact
CONTACT
Talk to the right team, fast
Guests get the fastest help in the app, before, during and after every trip. For everything else, pick a route below.
CompanyContact
CONTACT
Talk to the right team, fast
Guests get the fastest help in the app, before, during and after every trip. For everything else, pick a route below.
In an emergency, call 112 first
Pickup is a booking platform, not an emergency service. If you or anyone else is in danger, call 112. When you are safe, report it in the app.
Who do you need?
Six routes, each to the team that can actually help.
GUESTS
Bookings, payments and trips
Questions about a booking, a payment or a trip. Fastest in the app under Help, any time.
support@pickupcharter.comOpen Help Centre
OPERATORS
Listings, payouts and crew
Help with listings, verification, availability and payouts. Use Help in operator mode.
support@pickupcharter.comOperator help
PARTNERSHIPS
Hotels, events and brands
Bring Pickup to your guests, or join the affiliate programme. Tell us what you have in mind.
hello@pickupcharter.comPartner with Pickup
PRESS
Media and brand
Media enquiries, interviews and approved brand assets for coverage of Pickup.
hello@pickupcharter.comBrand & media
LEGAL
Notices and data requests
Legal notices and questions about our terms. For data protection requests, email privacy@pickupltd.com.
legal@pickupltd.comAll legal documents
SAFETY
After a trip
Report a safety concern about a trip, a chauffeur or crew. In an emergency, call 112 first.
Safety at PickupSend us a message
For anything that is not about a live trip. Guests with a booking will get a faster answer in the app.
OUR OFFICE
Pickup Technology Limited
Lekki Phase 1, Lagos, Nigeria
RC 9548096
support@pickupcharter.comlegal@pickupltd.comLagos first. Nigeria, with more cities to follow.
Contact questions
How do I reach my chauffeur or crew?
Chat with your chauffeur or operator in the app at any time. Phone numbers are shared from 1 hour before to 1 hour after your trip. There is no masked calling.
Can I call Pickup?
Help is in the app and by email at support@pickupcharter.com. In an emergency, call 112 first.
Does Pickup monitor my trip?
On car and boat trips, we ask “Are you OK?” after an unplanned stop of 15 minutes, and you can choose to alert your emergency contacts if you do not answer. In-app safety features are secondary information tools and do not constitute an emergency response service. Pickup does not guarantee continuous, uninterrupted live monitoring, and automated prompts do not shift emergency response duties away from public authorities. In an emergency, call 112. When you are safe, report it in the app.
Where do I send a legal notice or data request?
Email legal@pickupltd.com for legal notices and privacy@pickupltd.com for data requests. Pickup Technology Limited, Lekki Phase 1, Lagos, Nigeria (RC 9548096).
I am an operator. Where do I get help?
Use Help in operator mode, or email support@pickupcharter.com with your business name.
