SAFETY
Safety, built into every journey
From the moment you book to the moment you arrive. Verified operators, clear trip details and real people on hand when you need them.
SAFETY
Safety, built into every journey
From the moment you book to the moment you arrive. Verified operators, clear trip details and real people on hand when you need them.
Verified operators
Numbers shared only around your trip
Emergencies: call 112 first
ON EVERY BOOKING
Built around your peace of mind
Premium travel is about more than comfort. It is knowing who you travel with, what you booked and where to turn if something changes.
BEFORE
Checked before you book
Every operator on Pickup is a registered business. Their cars, boats and aircraft are document-checked, and every chauffeur, captain and crew member is identity-checked before they can take a booking.
How operators are verified
DURING
Stay in touch while you travel
Follow your trip live and share it with someone you trust. Your chauffeur or crew’s number is visible only for the trip window. On car and boat trips, we ask “Are you OK?” after an unplanned stop of 15 minutes. In an emergency, call 112.
How trip sharing worksAFTER
Supported if something changes
Report a problem straight from the trip screen and our team reviews it. You can also rate your trip and block anyone you do not want to travel with again.
Report a safety issue
How safety works on Pickup
Pickup is the booking platform. Independent, licensed operators provide every car, boat and jet, always chauffeured or crewed. Here is what is in place.
VERIFIED
Verified operators
Every operator is a registered business, checked before listing.
DOCUMENTS
Document-checked assets
Vehicles, vessels and aircraft carry valid documents before they go live.
CREW
Identity-checked crew
Chauffeurs, captains and flight crew are identity-checked.
PRIVACY
Numbers only around your trip
Phone numbers are shared from 1 hour before to 1 hour after a trip. Chat stays in the app.
SHARE MY TRIP
Share your journey
Send a read-only link to someone you trust. It stops working 1 hour after the trip.
REPORT & BLOCK
Report and block
Report a problem from the trip screen and block anyone you never want to travel with again.
SUPPORT
In-app support
Chat in Help in the app. An automated AI assistant answers first, and “Talk to a person” brings in our team. Or email support@pickupcharter.com. Urgent safety issues during an active trip are prioritised.
CHECK-INS
“Are you OK?” check-ins
On car and boat trips, we check in after an unplanned stop of 15 minutes. You can choose to alert your emergency contacts if you do not answer. In an emergency, call 112.
1h
before and after: numbers shared
112
call first in an emergency
"You know who is coming, what you booked and how to reach help. Your number is never shared outside the trip window."
Guest TermsSHARE MY TRIP
Let someone you trust follow along
Share a read-only trip link with family, a friend or your assistant. They see who is driving, the vehicle and the journey. They cannot change anything, and the link stops 1 hour after your trip ends.
How to share your trip
REPORT & BLOCK
Something feels wrong? Tell us.
Report an issue from the trip screen, during or after your journey. Block a chauffeur or crew member and you will not be matched with them again. Our team reviews every report and acts under our Community Standards.
Report a safety issue
Safety for everyone who moves with Pickup
Guests and operators share one standard of respect, professionalism and care.
FOR GUESTS
Guest safety
Check your trip before you go, know who is coming and get help when you need it.
Guest safety
FOR OPERATORS AND CREW
Operator and crew safety
Clear rules, safety calls that are respected and support for every booking you take.
Operator safetySafety questions
Does Pickup monitor my trip?
On car and boat trips, we ask “Are you OK?” after an unplanned stop of 15 minutes, and you can choose to alert your emergency contacts if you do not answer. In-app safety features are secondary information tools and do not constitute an emergency response service. Pickup does not guarantee continuous, uninterrupted live monitoring, and automated prompts do not shift emergency response duties away from public authorities. In an emergency, call 112. When you are safe, report it in the app or email support@pickupcharter.com.
When can my chauffeur or crew see my number?
Only from 1 hour before to 1 hour after your trip. Outside that window, use chat in the app.
What does Pickup check?
Operators are verified as registered businesses, their vehicles, vessels and aircraft are document-checked and their crew are identity-checked.
Who provides the car, boat or jet?
Independent, licensed operators. Pickup is the booking platform, not the carrier. Every booking is chauffeured or crewed.
