How live trip tracking and sharing work

Live tracking and trip sharing come with every booking. They let you, and anyone you choose, see where your trip is.

Follow your trip

Open the trip in Trips and tap Live trip or Trip details. Your trip, step by step shows each stage as it happens:

• Booked and paid
• Identity verified
• Chauffeur assigned
• On the way
• Arrived at pickup
• Trip started
• Trip ends

Live location is shared from 1 hour before your trip starts, never earlier, so you can see your chauffeur on the way. During the trip, GPS live tracking follows the journey from pickup to drop off.

Share your trip

1. Open your booking.
2. Tap Share. On a live trip, tap Share trip.
3. Choose how to send the link.

The person you share with can follow the trip through a secure link. They do not need a Pickup account. The link stops working 1 hour after the trip ends.

To share automatically with your emergency contacts, go to Profile > Safety > Share my trips and choose Never, At night only or Always.

Check who is picking you up

Before you get in, compare the person, car and plate with the chauffeur's name, photo and details in your trip. If anything does not match, do not get in and report a problem in the app. Your trip starts on its own at the booked time.

Calling your chauffeur or crew

Phone numbers stay hidden until 1 hour before your trip starts. They are visible to you and your chauffeur or crew lead during the trip, and hidden again 1 hour after it ends. Outside that window, use in app messages, and after the trip, Get help on the trip.

Safety

On a live trip, tap Safety for Emergency? Call 112, sharing and alerting your emergency contacts. If a live car or boat trip stops for 15 minutes somewhere unplanned, we ask "Are you OK?". You can change this in Profile > Safety > Trip check-ins.

In-app safety features are secondary information tools and do not constitute an emergency response service. Pickup does not guarantee continuous, uninterrupted live monitoring, and automated prompts do not shift emergency response duties away from public authorities. In an emergency, call 112.

Privacy

Trip location is used to run and protect your trip, and to power trip sharing. It is not used for advertising, and we do not track you outside a trip. Raw location is kept for 30 days after the trip, unless an open case or legal hold needs it. Sharing your own phone's location is optional: you can type your pickup point instead. See Your privacy and data on Pickup and the Privacy Policy.