Terms, privacy and policies
Every document that governs Pickup, in plain language. Each shows when it was last updated.
One account, one set of terms. Extra policies only where they apply.
The Terms of Use apply to everyone who visits or uses Pickup. When you sign up, you accept the terms for your role and the Privacy Policy. Marketplace policies apply to everyone on a trip.
See which terms apply to youTerms
TERMS
Terms of UseThe general terms that apply to everyone who visits or uses the Pickup Charter website and apps, and how they fit with our other terms and policies.
Updated 2 November 2026
TERMS
Guest Terms & ConditionsThe agreement between you and Pickup when you use Pickup Charter to book chauffeur driven cars, crewed boats and private jet charter.
Updated 2 November 2026
TERMS
Operator AgreementThe terms for businesses that list chauffeur driven cars, crewed boats or chartered aircraft on Pickup Charter. Any separate agreement Pickup and the operator both sign prevails.
Updated 2 November 2026
TERMS
Crew Terms & ConditionsThe terms for chauffeurs, captains, boat crew, flight crew and handlers who join Pickup Charter through an operator. Pickup does not employ you; your operator does.
Updated 2 November 2026
TERMS
Corporate / Business TermsAdditional terms for companies whose people book chauffeur driven cars, crewed boats and private jet charter on Pickup, with those trips kept on a company account and a monthly invoice.
Updated 2 November 2026
TERMS
Passenger Acknowledgement and Assumption of RiskWhat every passenger should understand before travelling by boat, aircraft or car on Pickup, including the crew's safety authority, fitness to travel and the safety rules that apply.
Updated 2 November 2026
TERMS
Third Party Services TermsParts of the Pickup Platform rely on services from other companies, such as maps, payment providers, identity verification, sign in with Apple or Google and the app stores. What that means for you.
Updated 2 November 2026
TERMS
Account Suspension and RemovalWhen and why Pickup may warn, restrict, suspend or remove an account, when we act straight away for safety, how to ask for a review, and what happens to dormant accounts.
Updated 2 November 2026
TERMS
Promotional Credit TermsHow promo codes and wallet credit work on Pickup, what they can be used for, when they expire, and what happens if they are misused.
Updated 2 November 2026
Privacy
PRIVACY
Privacy PolicyHow Pickup Technology Limited collects, uses, shares, transfers, keeps and protects personal data, and the rights you have over it.
Updated 3 November 2026
PRIVACY
Cookie PolicyThe cookies and similar technologies used on the Pickup Charter website and apps, what each one does, which need your consent, and how to change your choices.
Updated 2 November 2026
PRIVACY
Data Protection: Your RightsA plain language guide to your data rights, how to make a request, and how long we take to respond.
Updated 2 November 2026
PRIVACY
Sub-processorsThe service providers that handle personal data for Pickup, what each one does, what data it receives and where it is processed, and how we tell you about changes.
Updated 2 November 2026
PRIVACY
Biometric Data NoticeWhat happens to your ID photo and selfie at the identity check, who handles them, how long they are kept, and how to refuse or withdraw consent.
Updated 2 November 2026
Marketplace policies
MARKETPLACE POLICIES
Acceptable Use PolicyWhat you may and may not do on the Pickup Charter website and apps, for guests, operators, crew and everyone else.
Updated 2 November 2026
MARKETPLACE POLICIES
Content PolicyThe rules for everything people post on Pickup, including reviews, review replies, messages, listings and photos, and how we moderate content and handle appeals.
Updated 2 November 2026
MARKETPLACE POLICIES
Nondiscrimination PolicyEveryone on Pickup must be treated with respect and fairness. This policy sets out what guests, operators and crew may and may not do, the lawful safety exceptions, and how to report discrimination.
Updated 2 November 2026
MARKETPLACE POLICIES
Zero Tolerance Policy on Drugs and AlcoholChauffeurs, captains, crew and pilots must never work under the influence of drugs or alcohol. How to report a concern, and what happens when we receive one.
Updated 2 November 2026
MARKETPLACE POLICIES
Weapons and Prohibited Items PolicyWeapons, dangerous goods and illegal items are not allowed on Pickup trips, with a narrow exception for on duty security personnel the operator agrees to carry. What is prohibited and how to report it.
Updated 2 November 2026
MARKETPLACE POLICIES
Tips PolicyTipping on Pickup is never expected. There is no tipping in the app, crew must never ask for a tip, and tips never affect ratings or bookings.
Updated 2 November 2026
MARKETPLACE POLICIES
Major Disruptive Events PolicyWhen a large scale event outside anyone's control stops a trip from going ahead, this policy lets guests and operators cancel without the usual cancellation consequence.
Updated 2 November 2026
MARKETPLACE POLICIES
Insurance InformationPickup Charter is a booking platform and does not sell insurance. Every trip is run by an independent licensed operator that holds its own commercial insurance. Pickup checks the documents and names no insurer.
Updated 2 November 2026
MARKETPLACE POLICIES
Payments TermsHow payments on Pickup Charter work, where the money sits, when operators are paid, what is deducted and what the fees are.
Updated 2 November 2026
MARKETPLACE POLICIES
Reviews & Ratings PolicyHow two way reviews and ratings work on Pickup Charter, what is allowed, and when we remove a review.
Updated 2 November 2026
MARKETPLACE POLICIES
Off Platform Booking PolicyWhy every booking, message and payment for a trip arranged through Pickup Charter must stay on the Platform, and what happens if it does not.
Updated 2 November 2026
MARKETPLACE POLICIES
Referral TermsInvite a friend to Pickup Charter. When they complete their first two trips, you earn ₦10,000 in wallet credit.
Updated 2 November 2026
MARKETPLACE POLICIES
Affiliate TermsTerms for approved partners who promote Pickup Charter and earn commission on referred bookings. Commission rates are agreed with each affiliate in writing.
Updated 2 November 2026
MARKETPLACE POLICIES
Community StandardsHow guests, their parties, operators and crew treat each other on every Pickup Charter trip by car, boat or jet, how we investigate a report, and what happens when someone falls short.
Updated 2 November 2026
MARKETPLACE POLICIES
Cancellation and Refund PolicyWhat you get back if you cancel a Pickup Charter booking, the four cancellation options operators choose from, what happens if the operator cancels, how refunds are calculated, paid and timed, and the operator's side of every cancellation.
Updated 2 November 2026
MARKETPLACE POLICIES
Dispute ResolutionHow guests, operators and crew raise problems, refunds, damage claims, complaints and reviews of decisions on Pickup, what happens to the payment meanwhile, how to claim against an operator's insurer, and the outside routes you can always use.
Updated 2 November 2026
Operators
OPERATORS
Operator StandardsThe service, safety and conduct standards every operator and its chauffeurs, captains and crew must meet on Pickup Charter.
Updated 2 November 2026
OPERATORS
Verification and ComplianceEvery document an operator, asset and crew member must pass before listing, by vertical, and how expiry is monitored.
Updated 2 November 2026
OPERATORS
Charter Elite StandardsThe published criteria for Charter Elite, how status is assessed and reviewed, what it unlocks, and how it can be lost.
Updated 2 November 2026
OPERATORS
Operator Data Processing AddendumHow operators and their crew must handle the guest and passenger data they receive through Pickup Charter, from manifests and phone numbers to live location.
Updated 2 November 2026
Accessibility
ACCESSIBILITY
Accessibility StatementOur accessibility target for the Pickup Charter website and apps, where we fall short today, and how to tell us about a barrier.
Updated 2 November 2026
ACCESSIBILITY
Service Animal PolicyHow assistance animals travel on Pickup, what operators must do, the limits that aviation and waterway rules can impose, and how pets are treated differently.
Updated 2 November 2026
Company & regulatory
COMPANY & REGULATORY
Regulatory InformationWho we are, what Pickup Charter is and is not, and the licences and registrations behind each vertical.
Updated 2 November 2026
COMPANY & REGULATORY
Modern Slavery StatementOur voluntary statement on preventing modern slavery, forced labour and human trafficking in our business and on our marketplace.
Updated 2 November 2026
COMPANY & REGULATORY
Intellectual PropertyWho owns the Pickup Charter platform, brand and content, the rules for using Pickup brand assets, and how to report infringement.
Updated 2 November 2026
COMPANY & REGULATORY
Law Enforcement RequestsHow Nigerian and foreign authorities can request data from Pickup, the legal process we require, and how we handle emergencies.
Updated 2 November 2026
COMPANY & REGULATORY
Contact LegalThe right address for legal notices, service of process, privacy requests, authority requests, infringement reports and everything else.
Updated 2 November 2026