Tips Policy

Version 3.0. Effective 2 November 2026.

In short

• Tips are never expected or required on Pickup. The price you see is the full price.
• There is no tipping in the app.
• Chauffeurs, captains, crew and pilots must never ask for a tip, hint at one, or treat anyone differently because of one.
• If you want to give a cash tip of your own accord, the crew member may accept it. It is a personal gift. Pickup takes no part of it and cannot refund it.
• A tip can never buy a safety exception, a longer trip or anything off the Platform.
• Tipping, or not tipping, never affects reviews or future bookings.

This summary is for convenience only. The numbered clauses below are the binding terms and govern if there is any difference.

1. About this policy

1.1 This Tips Policy ("Policy") is issued by Pickup Technology Limited, RC 9548096, Lekki Phase 1, Lagos State, Nigeria, trading as Pickup Charter ("Pickup", "we", "us").

1.2 It forms part of the Guest Terms, the Operator Agreement and the Crew Terms. Our Terms of Use, the umbrella agreement for using Pickup, also apply. Capitalised words have the meaning given in those terms.

1.3 In this Policy, a "tip" is money or a gift a Traveller chooses to give a crew member, on top of the Total Price, with nothing asked or given in return.

2. Guests

2.1 The Total Price shown before you pay is the full, all in price for the trip. You are never required to tip, and nothing in the price is a service charge or gratuity.

2.2 The app has no tipping feature. A tipping feature can only be introduced by an update to this Policy that sets out how a tip is paid, who receives it and any charges, published with at least 30 days' notice.

2.3 You may choose to give a cash tip directly to a crew member. It is a personal gift between you and that person. Pickup does not process, receive, hold, take any part of, or refund it, and it is outside the payment, refund and dispute terms in the Payments Terms.

2.4 A company with a Company Account may tell its Authorised Bookers and Travellers whether they may tip under its own policies. Pickup does not apply those policies.

3. Operators and crew

3.1 Crew must never ask for a tip, suggest one is expected, display requests for tips, share bank or mobile money details for a tip, or delay, shorten or change the service in connection with a tip.

3.2 Crew may accept an unsolicited cash tip. Whether a tip passes to the crew member or is shared is a matter between the Operator and its crew. Each is responsible for any tax on it under Nigerian law.

3.3 A tip is never a substitute for, or part of, the Booking Value. Operators and crew must not ask Guests to pay any part of the price, waiting time, fuel, tolls or extras in cash or off the Platform (see the Off Platform Booking Policy).

3.4 Crew must refuse any money or gift offered in exchange for breaking a rule or a safety requirement, for example to exceed certified capacity, to sail outside daylight hours, to carry a prohibited item, to skip a passenger check or to extend a trip off the Platform. Such a payment is not a tip, and offering or accepting it breaches the Community Standards and may be unlawful.

4. Reviews and bookings

4.1 No one may review a trip or a Guest, or decide whether to accept a future Booking, based on whether a tip was given. Reviews on Pickup go both ways, under the Reviews & Ratings Policy. A Guest may mention in a review that a tip was asked for, and that review may be reported under that policy.

5. Breaches

5.1 Asking for a tip is a breach of the Community Standards. Report it through Report a problem on the Booking. We may warn, suspend or remove the crew member, and treat repeated breaches as a breach by the Operator.

5.2 If you were pressured into giving a tip, report it in the app. We will raise it with the Operator. Pickup cannot refund a cash tip, but the report counts in any action we take.

6. Changes, law and contact

6.1 We may update this Policy, with at least 30 days' notice in the app or by email of a material change. A change required by law or for safety takes effect immediately. You accept a new version as the Guest Terms describe, or you may close your Account instead. Notices to Pickup are given by email to legal@pickupltd.com and take effect when received; notices to you are given in the app or to the email address on your Account.

6.2 This Policy is governed by the laws of the Federal Republic of Nigeria. Disputes are resolved as the Guest Terms or the Operator Agreement provide. Nothing in it limits any right you have under the Federal Competition and Consumer Protection Act 2018.

6.3 Contact: in app support, or support@pickupcharter.com.