Signing in and account security

Your account holds your bookings, payment methods and identity details. A few simple steps keep it secure.

How you sign in

There is no password on Pickup. You sign in with your email address and a 6-digit code we send to that email, or with Continue with Google or Continue with Apple.

1. Enter your email address and tap Continue.
2. Enter the code from your email. It works for 10 minutes. If it has not arrived, wait for the timer and tap Resend code.

Codes are sent by email only. Pickup never sends sign in codes by SMS, WhatsApp or phone call. See Can't sign in or get your code? if the email does not arrive.

Face ID

Go to Profile > Security and switch on Enable Face ID to unlock the app faster on supported devices. Signing in on a new device always needs a code from your email. Face ID is checked by your phone. Pickup never receives your Face ID data.

Staying safe

• Keep your email account secure, because sign in codes go there.
• Never share a sign in code. Pickup will never ask for one by phone, email or message.
• Pay only in the app. See Why you should always pay through Pickup.
• Be wary of links that claim to be from Pickup. Our website is pickupcharter.com.

If you think your account is compromised

1. Secure your email account and log out of any device you do not recognise in Profile > Security > Devices.
2. Check Trips and Wallet and payments for anything you do not recognise.
3. Contact us through Profile > Help, or email support@pickupcharter.com.