Customer Support Associate (December peak)

About Pickup

Pickup is building a technology platform for premium mobility across Ground, Water and Air.

We connect guests with verified operators and make it easier to discover, compare, book and manage exceptional journeys, all through one trusted platform. We are growing our team and looking for people who want to help build something from the ground up.

The role

As a Customer Support Associate, you will help guests and operators directly in the app through Pickup’s busiest months, including the December season.

What you’ll do

• Answer guest and operator questions in the app, by the book and on time.
• Help with bookings, cancellations and the odd thing that goes wrong.
• Escalate safety reports and disputes to the right team.
• Keep clear notes on every conversation for the next person who picks it up.
• Spot patterns in what guests and operators are asking and flag them.
• Work shifts that cover Pickup’s busiest booking hours in December.

What we’re looking for

• Experience in customer support, hospitality or another guest-facing role.
• Patient, clear communication, even when a guest is frustrated.
• Comfortable working shifts through the December peak season.
• Based in or able to work from Lagos.
• Calm under pressure during the busiest weeks of the year.
• Genuine interest in getting things right for the guest.