Operations Lead

About Pickup

Pickup is building a technology platform for premium mobility across Ground, Water and Air.

We connect guests with verified operators and make it easier to discover, compare, book and manage exceptional journeys, all through one trusted platform. We are growing our team and looking for people who want to help build something from the ground up.

The role

As Operations Lead, you will keep day to day operations running: operator onboarding, bookings and the service standards guests and operators rely on.

What you’ll do

• Own operator onboarding from application to first listing.
• Monitor bookings and step in when something needs attention.
• Set and maintain the service standards operators are held to.
• Build and improve the processes behind day to day operations.
• Work with Trust & Safety on verification and document checks.
• Report on operational performance and flag what needs fixing.

What we’re looking for

• Experience running operations in a marketplace, logistics or travel business.
• Comfortable owning a process end to end, not just a slice of it.
• Strong attention to detail under real operational pressure.
• Clear written and spoken communication with operators and the team.
• Based in or able to work from Lagos.
• A builder’s mindset: comfortable with ambiguity in an early-stage team.