How to change a booking

Plans change. You can ask to change most details of a booking from the app. Your operator needs to agree, because the change affects their chauffeur, crew or aircraft.

What you can change

• Date and time
• Hours
• Pickup point
• Guests
• Extras

On a boat you can change the date, time or guests. On a jet you can ask for another time or date, and the operator sends a new quote.

How to modify a booking

1. Open the Trips tab and select the trip.
2. Tap Change reservation.
3. Choose what to change, such as Change date or time, Add hours, Change pickup, Change guests or Add or remove extras.
4. Review the change and any price difference.
5. Send the request.

A change of date or time is a request. Your booking stays as it is until the operator accepts. If they decline, nothing changes, and they may suggest another time.

Price changes

If the change increases the price, you pay the difference before it is confirmed. If it lowers the price, any difference is handled under the Cancellation and Refund Policy. The new total, including Pickup's service fee and VAT, is shown before you confirm.

When a change is not possible

The operator may not have the same vehicle, vessel, aircraft or crew available at the new time. In that case you can keep your original booking, or cancel under your cancellation option and book again.

Some changes also have limits set by safety rules. Boat trips must stay in daylight. Charter flights depend on crew, slots and permissions.

Changes on the day

For small changes on the day, such as a new pickup point nearby, message your operator from Messages. To add time during the trip, tap Extend the trip. See How to extend a booking.