How to extend a booking

Meeting running long? You can ask to extend your trip from the app, without renegotiating with your chauffeur. You can ask from 1 hour before the start until the trip ends.

How to request an extension

1. Open the trip in Trips.
2. Tap Extend the trip, or Extend on the live trip. On a boat the screen is called Stay out longer.
3. Choose how many hours to add. The app shows which ones are possible, and why any are not.
4. Check the new end time and what you will pay, including the service fee and VAT.
5. Tap Send request.

Your operator is told. When they accept, you pay by card to add the time, and the new end time shows on your trip. If they do not answer before your trip ends, it ends on time and you are not charged.

Before you ask

• Extensions depend on availability. The car or boat, or your crew, may have another booking.
• A chauffeur can drive up to 10.5 hours a day. The app will not offer hours that go past this.
• Ask early. Requesting well before your trip ends gives your operator time to respond.
• Extensions are paid by card. A bank transfer cannot clear in time during a trip.

Boats and aircraft

• Boat trips cannot run past sunset. The app will not offer hours that would.
• Charter flights cannot be extended. The aircraft, crew duty hours and airport slots are fixed for your trip.

If the extension is declined

Your trip ends at the original time and nothing is charged. If you need more time, you can make a new booking.

Never arrange extra time off the app

Extra time agreed and paid directly to a chauffeur is outside Pickup. It cannot be refunded or reviewed. Always ask in the app. See Why you should always pay through Pickup.

The full rules are in the Payments Terms.