How to get a receipt

Every trip paid through Pickup has a receipt. You can download it from the trip at any time.

Get your receipt

1. Open the Trips tab.
2. Select the trip.
3. Tap Receipt.
4. Tap Download PDF.

You can also find every receipt in Profile > Wallet and payments > Receipts, and tap Email all to me. You also receive booking and payment confirmations by email.

What the receipt shows

• Your booking reference
• The trip, date and time
• The operator who provided the trip
• The trip price with any extras, the service fee, VAT on the service fee and the road levy on car trips
• The total paid and the payment method used
• Any refund or extension added later, including any processing costs kept on a refund

Receipts are in naira.

Who the receipt is from

Pickup is a marketplace. The trip is provided by the independent operator named on the receipt, and the contract of carriage is between you and that operator. The Pickup service fee is Pickup's charge for the platform.

Company and expense receipts

If you need company details on a receipt, or a formal invoice for expenses, contact support from Profile > Help or email support@pickupcharter.com with your booking reference. You can add a home address in Personal details. It is used only on your receipts.

Extensions and changes

If you extend a trip, the extra charge appears on your trip's receipt. If you cancel, the refund appears there too.

Can't find a receipt?

Check the trip is in your Trips under the account you paid with. If it is still missing, see Payment problems at checkout.

The full rules are in the Payments Terms.