Why did my total change?

The total changes only when the trip details change. Common reasons a price differs between searches, and what never changes after you book.

2 min readUpdated 2 November 2026For guests

For the same trip details, the price at checkout matches the price on the listing. If the total you see is different, something about the trip has changed.

Common reasons

  • Different dates or times. Some operators set different rates for different dates, such as public holidays or the festive season. These rates are set in advance and are not surge pricing.
  • Different duration. More hours or a longer route cost more.
  • More guests. Some listings price by group size, or need a larger vehicle.
  • Extras. Adding or removing an extra, such as security, changes the total.
  • Credit or a promo code. Applying or removing credit changes what you pay.
  • Currency. Prices shown in another currency use today's rate, so the figure you see can move from day to day. You always pay the naira amount.

After you book

Once your booking is confirmed, the confirmed price stands. Nothing is added afterwards except a change or extension you approve in the app, which is priced before you confirm. See the Guest Terms.

If you think you were charged the wrong amount

  1. Check your receipt in Trips.
  2. Compare it with Price details at checkout.
  3. If something looks wrong, chat with Pickup support with your booking reference. See I was charged twice or saw an unexpected charge.

Need more help?

Open Profile > Help and tap Still need help?, then Chat in the app. An automated AI assistant answers first. Tap Talk to a person to reach our team. Or email support@pickupcharter.com with your booking reference. In an emergency, call 112. All the ways to reach us.

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