How to use a promo code

Promo codes give you a discount on a booking under the conditions shown when the code is issued.

How to apply a promo code

1. Choose your trip and go to checkout.
2. Tap Promo code or credit.
3. Under Have a promo code?, enter the code and tap Apply.
4. Check the new total before you pay.

To check a code before you book, go to Profile > Wallet and payments > Promo codes.

How promo codes work

• One promo code per booking.
• Each code shows its own expiry and conditions, such as a minimum trip price or a particular service.
• Codes are discounts funded by Pickup. They are not money and cannot be exchanged for cash.
• Using a code does not reduce what the operator receives.
• A code and wallet credit together can cover up to half of the trip price and extras, unless the code's conditions set another limit.

If a code does not work

Check that:

• the code has not expired;
• your trip meets the code's conditions; and
• you have not already used it.

If it still does not work, chat with Pickup support with the code and a screenshot.

If you cancel

If the operator or Pickup cancels, or a request is not accepted, the code comes back on your account. If you cancel a confirmed booking yourself, the code is used up. Wallet credit comes back in the same proportion as your refund, with its original expiry, not as cash.

The full rules are in the Promotional Credit Terms. Misusing codes, for example by creating extra accounts, can lead to the credit being removed.