Paying for your trip
How to pay, what the service fee covers, how your payment is held and when the operator is paid, receipts, and fixing payment problems.
13 articlesUpdated 2 November 2026
All 13 articles
Which payment methods can I use?Pay by debit or credit card, bank transfer or wallet credit, all in the app. How to add, choose and remove a card.
What is the Pickup service fee?Pickup's service fee and VAT are included in the price you see on every listing. No surge pricing, no hidden fees, and checkout matches the listing.Paying with a card issued abroad, and seeing prices in your currencyYou pay in naira. How to see prices in your own currency, how cards issued abroad work and what happens with refunds.How to get a receiptDownload a receipt for any trip paid through Pickup, what it shows, and how to ask for company details or an invoice.Why did my payment fail?Common reasons a card payment is declined, how to fix it quickly, and what to do if you see a charge but no booking.How your payment is held until your tripFlutterwave processes your payment and Pickup collects it for the operator. The money stays in Pickup's balance with Flutterwave until it is paid to the operator after your trip, or refunded.What does the price include?The price on a listing is the total for your trip: the operator's price, Pickup's service fee, VAT where it applies and mandatory levies.Why did my total change?The total changes only when the trip details change. Common reasons a price differs between searches, and what never changes after you book.When will I receive my refund?We send refunds within 5 business days of them becoming due. How long your bank takes, where the money goes and how credit is returned.I was charged twice or saw an unexpected chargeSeeing two charges or an amount you do not recognise? How to tell a payment hold from a charge, and how we investigate billing problems.How to use a promo codeHave a promo code from Pickup? How to apply it at checkout, what it can be used for and the conditions that apply to every code.Tax invoices for business bookingsBooking for a company? What your receipt shows, how VAT is shown where it applies and how company accounts receive one monthly invoice.Paying for a private jet charterHow a private jet charter is paid: a 20% card deposit and bank transfer balance, or a full charge at checkout for short notice flights, the card limit and 3D Secure.
What is the Pickup service fee?Pickup's service fee and VAT are included in the price you see on every listing. No surge pricing, no hidden fees, and checkout matches the listing.Paying with a card issued abroad, and seeing prices in your currencyYou pay in naira. How to see prices in your own currency, how cards issued abroad work and what happens with refunds.How to get a receiptDownload a receipt for any trip paid through Pickup, what it shows, and how to ask for company details or an invoice.Why did my payment fail?Common reasons a card payment is declined, how to fix it quickly, and what to do if you see a charge but no booking.How your payment is held until your tripFlutterwave processes your payment and Pickup collects it for the operator. The money stays in Pickup's balance with Flutterwave until it is paid to the operator after your trip, or refunded.What does the price include?The price on a listing is the total for your trip: the operator's price, Pickup's service fee, VAT where it applies and mandatory levies.Why did my total change?The total changes only when the trip details change. Common reasons a price differs between searches, and what never changes after you book.When will I receive my refund?We send refunds within 5 business days of them becoming due. How long your bank takes, where the money goes and how credit is returned.I was charged twice or saw an unexpected chargeSeeing two charges or an amount you do not recognise? How to tell a payment hold from a charge, and how we investigate billing problems.How to use a promo codeHave a promo code from Pickup? How to apply it at checkout, what it can be used for and the conditions that apply to every code.Tax invoices for business bookingsBooking for a company? What your receipt shows, how VAT is shown where it applies and how company accounts receive one monthly invoice.Paying for a private jet charterHow a private jet charter is paid: a 20% card deposit and bank transfer balance, or a full charge at checkout for short notice flights, the card limit and 3D Secure.Still need help?
In the app, open Profile > Help. Our AI assistant answers first. Tap Talk to a person to reach the team, or email support@pickupcharter.com with your booking reference. In an emergency, call 112 first.
