Getting started
Start here: how Pickup works, booking a chauffeur, boat or private jet, verifying your identity and contacting support.
16 articlesUpdated 2 November 2026
All 16 articles
How to book a chauffeur in LagosFind, book and confirm a chauffeur driven car in the Pickup app, from search to meeting your verified chauffeur.
What is Pickup Charter and how does it work?Pickup Charter is a marketplace for chauffeur driven cars, crewed boats and private jets from verified, licensed operators.How to book a yacht or boat in LagosBook a crewed boat or yacht on Pickup. Trips run in daylight only, with a licensed captain and life jackets worn at all times.How to book a private jet charterBook a private jet with a licensed NCAA air operator on Pickup: search, request, add passengers and prepare for your flight.How to verify your identityAfter you pay for your first booking, verify your identity before the trip with your ID and a selfie, or send photos for a manual review. What you need and how your data is used.Who can book on Pickup?You need to be 18 or over to book, and you verify your identity after you pay. Rules for booking for others and for travellers under 18.Booking Pickup as an international visitorVisiting Nigeria? Verify with your passport, use a foreign phone number, pay with a card issued abroad and plan your arrival.What counts as a Pickup trip?Only trips booked and paid in the Pickup app get payment through Pickup, tracking, support and dispute resolution.How Pickup verifies operatorsThe licences, permits and documents every operator, car, boat and aircraft must provide before it can be listed on Pickup.Where does Pickup operate?Pickup is available in Lagos, with more Nigerian cities to follow. What you can book in Lagos and how to check a location.How to search for a car, boat or jetSearch for a chauffeur driven car, crewed boat or private jet, filter the results and compare listings before you book.Managing your Pickup accountWhere to find your details, wallet, saved cards, accessibility needs, security, referrals and help in your profile.How to contact Pickup supportThe fastest way to reach Pickup or your operator: in app chat or email, and what to include. In an emergency, call 112.Help with identity verificationHow to fix a failed identity check, what to do if your check is under review, and how to get help from support.Planning your trip: a checklistA simple checklist for a smooth trip by car, boat or jet, from choosing the right listing and checkout to the day of travel.How to verify your identity without a face scanYou do not have to give a face scan to book. How to send two photos for a manual review by trained staff, how long it takes and what we keep.
What is Pickup Charter and how does it work?Pickup Charter is a marketplace for chauffeur driven cars, crewed boats and private jets from verified, licensed operators.How to book a yacht or boat in LagosBook a crewed boat or yacht on Pickup. Trips run in daylight only, with a licensed captain and life jackets worn at all times.How to book a private jet charterBook a private jet with a licensed NCAA air operator on Pickup: search, request, add passengers and prepare for your flight.How to verify your identityAfter you pay for your first booking, verify your identity before the trip with your ID and a selfie, or send photos for a manual review. What you need and how your data is used.Who can book on Pickup?You need to be 18 or over to book, and you verify your identity after you pay. Rules for booking for others and for travellers under 18.Booking Pickup as an international visitorVisiting Nigeria? Verify with your passport, use a foreign phone number, pay with a card issued abroad and plan your arrival.What counts as a Pickup trip?Only trips booked and paid in the Pickup app get payment through Pickup, tracking, support and dispute resolution.How Pickup verifies operatorsThe licences, permits and documents every operator, car, boat and aircraft must provide before it can be listed on Pickup.Where does Pickup operate?Pickup is available in Lagos, with more Nigerian cities to follow. What you can book in Lagos and how to check a location.How to search for a car, boat or jetSearch for a chauffeur driven car, crewed boat or private jet, filter the results and compare listings before you book.Managing your Pickup accountWhere to find your details, wallet, saved cards, accessibility needs, security, referrals and help in your profile.How to contact Pickup supportThe fastest way to reach Pickup or your operator: in app chat or email, and what to include. In an emergency, call 112.Help with identity verificationHow to fix a failed identity check, what to do if your check is under review, and how to get help from support.Planning your trip: a checklistA simple checklist for a smooth trip by car, boat or jet, from choosing the right listing and checkout to the day of travel.How to verify your identity without a face scanYou do not have to give a face scan to book. How to send two photos for a manual review by trained staff, how long it takes and what we keep.Still need help?
In the app, open Profile > Help. Our AI assistant answers first. Tap Talk to a person to reach the team, or email support@pickupcharter.com with your booking reference. In an emergency, call 112 first.
