Troubleshooting
Fix common problems: no availability, missing notifications, slow operators, checkout payments, sign in and verification.
6 articlesUpdated 2 November 2026
All 6 articles
Can't sign in or get your code?Fix sign in problems: a code that has not arrived or is not accepted, or Face ID not working.
Why is my verification failing?Common reasons an ID or selfie check fails, how to fix a name mismatch, and what to do while a check is under review.Why can't I find any availability?No results for your search? Check your details, loosen filters, try other times and book ahead to see more options.Payment problems at checkoutCard declined, charged with no booking, bank transfer not showing or a promo code not working? Here is what to do.Not getting notifications or messages?How to turn on notifications, common reasons they go missing, and where to check your booking status without them.What if my operator is not responding?What to do if an operator has not accepted your request or replied to a message, and if your chauffeur has not arrived.
Why is my verification failing?Common reasons an ID or selfie check fails, how to fix a name mismatch, and what to do while a check is under review.Why can't I find any availability?No results for your search? Check your details, loosen filters, try other times and book ahead to see more options.Payment problems at checkoutCard declined, charged with no booking, bank transfer not showing or a promo code not working? Here is what to do.Not getting notifications or messages?How to turn on notifications, common reasons they go missing, and where to check your booking status without them.What if my operator is not responding?What to do if an operator has not accepted your request or replied to a message, and if your chauffeur has not arrived.Still need help?
In the app, open Profile > Help. Our AI assistant answers first. Tap Talk to a person to reach the team, or email support@pickupcharter.com with your booking reference. In an emergency, call 112 first.
