Payment problems at checkout

Payments on Pickup are processed by Flutterwave, a licensed payment provider. If something goes wrong at checkout, start here.

Card declined

• Check the card number, expiry date and CVV.
• Make sure the card has enough funds or limit for the total shown.
• Some banks block online, international or large payments by default. Card payments over ₦300,000 are sometimes blocked. Approve the payment in your banking app or call your bank.
• Tap Try another card, or pay by bank transfer.

Cards issued outside Nigeria may need extra steps. See Paying with a card issued abroad, and seeing prices in your currency.

Payment taken but no booking

1. Do not pay again straight away.
2. Check Trips. Your trip may show Waiting for operator.
3. Check your email and notifications.
4. If nothing appears, contact us through Profile > Help with the date, amount and the last four digits of your card.

A failed booking should not leave you charged. If an amount has been reserved on your card, your bank usually releases it within a few days.

Bank transfer not showing

Send the exact amount in one transfer to the account shown at checkout, before it closes. It closes in 30 minutes. We confirm automatically, usually in minutes, and no receipt upload is needed. If you send a different amount, it goes back automatically to the account it came from. If the account closed before your money arrived, we confirm your booking if the time is still free, or send the money back to your bank.

Promo code not applying

Check the code is typed correctly, has not expired and applies to the listing you chose.

The price changed

The price at checkout matches the listing price for the same trip details, including Pickup's service fee, VAT and any mandatory charges. If you change your trip details, the total is recalculated before you pay.