Can't sign in or get your code?

Pickup signs you in with a 6-digit code sent to your email, or with Google or Apple. There is no password, and codes are never sent by SMS, WhatsApp or phone call. If you are stuck, work through these checks.

The code has not arrived

1. Check the email address shown on screen. If it is wrong, tap Use a different email.
2. Look in your spam, junk or promotions folder.
3. Wait for the timer to finish, then tap Resend code.
4. Use only the most recent code. Earlier codes stop working once a new one is sent.

The code is not accepted

• Enter all six digits without spaces.
• A code works for 10 minutes. Request a new code if the one you have is old.
• Make sure you are entering the code for the right email address.
• After too many tries, codes are paused for 15 minutes. Then get a new code and try again.

You cannot log in

• Check you are using the same method you signed up with. If you signed up with Continue with Google or Continue with Apple, use that option again.
• If Face ID fails, sign in with an email code and switch Face ID off and on again in Profile > Security.

Still stuck

• Update the app to the latest version.
• Check your internet connection, or switch between Wi-Fi and mobile data.
• Close and reopen the app.

If none of this works, email support@pickupcharter.com from the address linked to your account. Tell us the device you are using and what you see on screen. Never send us a sign in code.

The full rules are in the Privacy Policy.