4 min read
Updated 2 November 2026
For guestsYou pay first. After you book, and before the trip, you verify your identity. You do this once, and every future trip skips this step. Only the person who booked verifies, unless you made someone on Pickup the lead guest on a car or boat trip. Then they check their own ID. Your other guests just turn up with you.
The automated check uses Dojah, our licensed identity partner.
What you need
- A valid photo ID. In Nigeria that can be your NIN, an international passport, a driver's licence or a voter's card. Any passport works from any country. The app shows the IDs it can check for your country.
- Your phone, with a working camera.
- A well lit spot where you can take a clear selfie.
How to verify
You are asked straight after you pay. You can also start from the trip in Trips. The app shows the time by which the check must be done, and we remind you by email and push.
- Tap Verify now.
- Read the screen. Face matching is biometric, so it needs your consent. Tick I agree Pickup and its ID partner may use my selfie to check it matches my ID if you agree, then tap Start. The box is not ticked for you.
- On Which country issued your ID?, choose the country, then tap Continue.
- On Choose your ID, pick your ID. For a NIN, enter your 11 digits and date of birth. For anything else, scan the document.
- On Take a selfie, keep your face inside the oval and take the photo.
You then see Checking your details. This is usually under 2 minutes, and sometimes up to an hour. You can close the app, and we notify you.
Tips for a first time pass
- Face the light. Avoid glare on the ID.
- Fit the whole document inside the frame.
- Remove glasses and caps, and hold the phone at eye level.
- Use the name on your ID as your legal name on your account.
After you submit
If the selfie does not match, you can try again up to 3 times a day, use a different ID or send photos for review. Most reviews finish within 24 hours. Some take up to 3 working days.
Your deadline
| Trip | ID check due |
|---|---|
| Car or boat | 24 hours before the start |
| Car or boat booked less than 24 hours ahead | Before the trip starts |
| Private jet, international | 24 hours before departure, the manifest cutoff |
| Private jet, domestic | 6 hours before departure, the manifest cutoff |
| Private jet booked after its cutoff | Within 2 hours of booking, and never later than wheels up |
We remind you 48 and 24 hours before the deadline, with a last call 2 hours before it.
A missed ID check counts as you cancelling, under the listing's cancellation option. Checkout warns you of this before you pay. If you submitted in time and we are still reviewing it, your booking is not cancelled.
If you cannot or would rather not use a face scan, see How to verify your identity without a face scan.
Your data
- Your selfie is used only to confirm you match your ID and to prevent fraud. It is never used for marketing, and never shared with operators or chauffeurs. Operators only see that you are verified.
- Selfies and face templates are deleted 30 days after the identity decision, or 7 days after you withdraw consent. ID document records are kept for 5 years, as anti money laundering law requires.
- ID files are open only to Trust and Safety and Compliance staff, and every opening is logged.
- To withdraw consent, go to Profile > Security > Identity check, ask in Profile > Help, or email privacy@pickupltd.com.
See Your privacy and data on Pickup and clause 5 of the Privacy Policy. The full rules are in the Guest Terms.
