Reading your earnings and transactions

Your earnings live under Menu, then Earnings.

The earnings chart

The top of the screen shows Paid out this month. Tap Upcoming for what is due, and This year for the year so far, month by month.

Your payouts

Payouts lists what was sent, with the date, the amount and the number of bookings. Tap See all payouts for the full list. Older payouts are in your monthly statements.

You may also see these on top:

• Held. An open case is holding a booking's payout. It says when the decision is due.
• Balance. You owe a refund, which is taken from your next payouts unless you pay it back by transfer first.
• Evidence requested. A card payment was disputed. Reply by the date shown.
• Paid week by week. A booking of 7 days or more, with its payout schedule.

If you have no payouts yet, you see No payouts yet and whether your payout account has been checked.

Checking a booking

Tap a payout to see the bookings in it, anything Taken off and why. Tap a booking for its breakdown: the booking value and your payout. There is no commission line on a booking.

Payout statements

Each payout has a statement you can download. Your monthly statement shows gross bookings, commission deducted, the VAT inside the commission and your net payout. Open Earnings settings, then Monthly statement, and download it as a PDF or CSV. See Taxes and records.

If a figure looks wrong

1. Note the booking ID.
2. Check whether the booking was changed, extended, cancelled or refunded.
3. If it still looks wrong, open the payout and tap Query this payout, or use Query a payout in Earnings settings, within 60 days of the statement. We reply within 2 business days and aim to fix it within 14 days.

The full rules are in the Payments Terms.