Managing damage
Recording condition, reporting guest caused damage, raising claims and resolving disputes.
7 articlesUpdated 2 November 2026
All 7 articles
Before and after trip evidenceHow to take before and after trip photos and video that hold up in a Pickup damage dispute: angles, timestamps, booking IDs and how long to keep them.
Reporting guest caused damageHow to report damage a guest caused to your car, boat or aircraft through the Pickup app within 24 hours of the trip, and what to include.Raising a damage claimHow to claim the cost of damage or cleaning from a guest on Pickup within 72 hours of the trip, the evidence you need, independent estimates and the ₦500,000 limit.How disputes are resolvedHow Pickup resolves disputes between operators and guests about damage, conduct, charges and no shows: reports, evidence, review and decision.Claiming through your own insurerWhen and how to claim on your own commercial insurance after an accident or damage, and how Pickup booking records can support your claim.Can I charge a guest for cleaning?When you can claim a cleaning charge after a trip, what evidence you need, the time limits, and what normal cleaning does not cover.What can a damage claim cover, and are there limits?What you must prove in a damage claim, when an independent estimate is needed, how much can be collected through Pickup, and where your insurance comes in.
Reporting guest caused damageHow to report damage a guest caused to your car, boat or aircraft through the Pickup app within 24 hours of the trip, and what to include.Raising a damage claimHow to claim the cost of damage or cleaning from a guest on Pickup within 72 hours of the trip, the evidence you need, independent estimates and the ₦500,000 limit.How disputes are resolvedHow Pickup resolves disputes between operators and guests about damage, conduct, charges and no shows: reports, evidence, review and decision.Claiming through your own insurerWhen and how to claim on your own commercial insurance after an accident or damage, and how Pickup booking records can support your claim.Can I charge a guest for cleaning?When you can claim a cleaning charge after a trip, what evidence you need, the time limits, and what normal cleaning does not cover.What can a damage claim cover, and are there limits?What you must prove in a damage claim, when an independent estimate is needed, how much can be collected through Pickup, and where your insurance comes in.Still need help?
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