Settings and options
Instant confirmation or Request to book, custom offers, chauffeurs and crew, and account security.
7 articlesUpdated 2 November 2026
All 7 articles
Instant confirmation vs Request to bookInstant confirmation or Request to book: how each booking type works on Pickup, the time you have to reply, which suits your vertical and how to switch.
Sending custom offersHow to send a guest a custom quote in Messages, reply to a jet quote request, and how guests see and pay for your offer.Adding chauffeurs and crewHow to invite chauffeurs, captains, pilots and cabin crew to your Pickup business, the checks each person passes, and how to keep your crew current.Chauffeur and crew app accessHow chauffeurs and crew sign in to the Pickup app with their own login, what they can see, how a trip starts and where the safety tools are.Account and security settingsHow to change your sign in email, Face ID and business details in Operator Mode, and how to close your operator account and delete your Pickup account.Who can manage my business on Pickup?Who may act for your business in Operator Mode, how to give a team member access, and why you stay responsible for everything done on your account.How must I handle guest and crew personal data?Your duties for personal data received through Pickup: use it only for the booking, keep it secure, tell your crew, report breaches in 24 hours.
Sending custom offersHow to send a guest a custom quote in Messages, reply to a jet quote request, and how guests see and pay for your offer.Adding chauffeurs and crewHow to invite chauffeurs, captains, pilots and cabin crew to your Pickup business, the checks each person passes, and how to keep your crew current.Chauffeur and crew app accessHow chauffeurs and crew sign in to the Pickup app with their own login, what they can see, how a trip starts and where the safety tools are.Account and security settingsHow to change your sign in email, Face ID and business details in Operator Mode, and how to close your operator account and delete your Pickup account.Who can manage my business on Pickup?Who may act for your business in Operator Mode, how to give a team member access, and why you stay responsible for everything done on your account.How must I handle guest and crew personal data?Your duties for personal data received through Pickup: use it only for the booking, keep it secure, tell your crew, report breaches in 24 hours.Still need help?
In the app, open Profile > Help. Our AI assistant answers first. Tap Talk to a person to reach the team, or email support@pickupcharter.com with your booking reference. In an emergency, call 112 first.
