Getting started
Everything you need to join Pickup Charter, get verified and take your first booking.
20 articlesUpdated 2 November 2026
All 20 articles
Joining Pickup as an operatorWho can list on Pickup Charter, the licences and company documents you need, and the steps from sign up to your first live listing in Lagos.
Getting to know Pickup | OperatorsHow the Pickup Charter marketplace works for licensed operators: who does what, the three verticals, how pricing and commission work, and your tools in Operator Mode.Creating your operator accountHow to create your Pickup Charter account, add your company and keep your sign in secure. Chauffeurs and crew join by invite.Completing your business profileThe CAC details, BVN, licences, company documents, payout account and agreement Pickup needs before your verification review.Operator verification guideThe documents Pickup checks before you go live: company records, chauffeur and crew checks, vessel and aircraft papers, and your own insurance.Adding your first vehicle or serviceCreate your first Pickup listing for a chauffeur driven car, crewed boat or private jet: documents, insurance, photos, pricing, policies and review.Setting your availabilityUse the Pickup calendar to open dates, block time and set notice, so guests only book trips you can deliver. Includes daylight rules for boats.Pricing your serviceHow pricing works for Pickup operators: what you earn, trip types, discounts, extras and date prices, what the guest pays and what you receive.Managing your listingsHow to edit photos, prices, rules, extras and calendars on your Pickup listings, which changes go back to review, and what happens when a document expires.Understanding operator standardsThe standards every Pickup operator is held to: verified people, reliable operations, maintained assets, safety rules, and what happens if standards slip.Managing bookings and tripsHow a Pickup booking moves from request to completed trip: replying in time, assigning crew, how the trip starts, extensions and payouts.Getting paid through PickupHow Pickup operators are paid: you set what you earn, Pickup collects as your agent through Flutterwave, and pays you by transfer after the trip, weekly for long bookings.What Pickup verifiesThe company, asset, crew and guest checks behind every Pickup booking, the insurance hard gate, and the daily document check that keeps listings safe.Contacting operator supportHow to reach Pickup operator support in the app or by email, what to include in your message, and what to do first in an emergency.Preparing for your first bookingA checklist for your first Pickup Charter booking: listing, calendar, crew and documents, then what to do when the request arrives and on the day.How do I switch between guest and Operator Mode?One Pickup login can book trips as a guest and run your business in Operator Mode. Here is how switching works and which terms apply in each mode.How do I close my operator account?How to stop operating on Pickup: what must be finished first, what happens to your listings and team, and which records Pickup keeps after you leave.How are my response time and acceptance rate measured?How Pickup measures how quickly you answer requests, what happens when a request lapses, and how these figures affect your standing.What happens if my account, a vehicle or a crew member is suspended?Why Pickup may suspend an operator, asset or crew member, what you are told, how to respond, and how to ask for a review by someone new.Can I take a guest booking directly instead of through Pickup?Why every booking with a guest you met on Pickup must stay on Pickup for 12 months, what counts as going around the platform, and what happens if you do.
Getting to know Pickup | OperatorsHow the Pickup Charter marketplace works for licensed operators: who does what, the three verticals, how pricing and commission work, and your tools in Operator Mode.Creating your operator accountHow to create your Pickup Charter account, add your company and keep your sign in secure. Chauffeurs and crew join by invite.Completing your business profileThe CAC details, BVN, licences, company documents, payout account and agreement Pickup needs before your verification review.Operator verification guideThe documents Pickup checks before you go live: company records, chauffeur and crew checks, vessel and aircraft papers, and your own insurance.Adding your first vehicle or serviceCreate your first Pickup listing for a chauffeur driven car, crewed boat or private jet: documents, insurance, photos, pricing, policies and review.Setting your availabilityUse the Pickup calendar to open dates, block time and set notice, so guests only book trips you can deliver. Includes daylight rules for boats.Pricing your serviceHow pricing works for Pickup operators: what you earn, trip types, discounts, extras and date prices, what the guest pays and what you receive.Managing your listingsHow to edit photos, prices, rules, extras and calendars on your Pickup listings, which changes go back to review, and what happens when a document expires.Understanding operator standardsThe standards every Pickup operator is held to: verified people, reliable operations, maintained assets, safety rules, and what happens if standards slip.Managing bookings and tripsHow a Pickup booking moves from request to completed trip: replying in time, assigning crew, how the trip starts, extensions and payouts.Getting paid through PickupHow Pickup operators are paid: you set what you earn, Pickup collects as your agent through Flutterwave, and pays you by transfer after the trip, weekly for long bookings.What Pickup verifiesThe company, asset, crew and guest checks behind every Pickup booking, the insurance hard gate, and the daily document check that keeps listings safe.Contacting operator supportHow to reach Pickup operator support in the app or by email, what to include in your message, and what to do first in an emergency.Preparing for your first bookingA checklist for your first Pickup Charter booking: listing, calendar, crew and documents, then what to do when the request arrives and on the day.How do I switch between guest and Operator Mode?One Pickup login can book trips as a guest and run your business in Operator Mode. Here is how switching works and which terms apply in each mode.How do I close my operator account?How to stop operating on Pickup: what must be finished first, what happens to your listings and team, and which records Pickup keeps after you leave.How are my response time and acceptance rate measured?How Pickup measures how quickly you answer requests, what happens when a request lapses, and how these figures affect your standing.What happens if my account, a vehicle or a crew member is suspended?Why Pickup may suspend an operator, asset or crew member, what you are told, how to respond, and how to ask for a review by someone new.Can I take a guest booking directly instead of through Pickup?Why every booking with a guest you met on Pickup must stay on Pickup for 12 months, what counts as going around the platform, and what happens if you do.Still need help?
In the app, open Profile > Help. Our AI assistant answers first. Tap Talk to a person to reach the team, or email support@pickupcharter.com with your booking reference. In an emergency, call 112 first.
