Managing bookings and trips

Home shows your day: Today, Upcoming and Requests. See all trips opens every booking, under Upcoming, Completed and Cancelled. Tap one to open View booking, with the trip details, the guest, your payout and the actions open to you.

Booking statuses

• Requested. A guest has asked to book. Accept or decline.
• Upcoming. Confirmed. Assign your chauffeur or crew.
• Active. The trip is under way. A clock shows the time left.
• Completed. The trip is done. Each side can review the other, and your payout is released 1 hour after the trip ends (for a jet, after landing).
• Cancelled. The booking has been cancelled.

From request to arrival

1. Respond. For Request to book listings, tap Accept or Decline in time: within 12 hours of the request, or 2 hours before the start if that is sooner. The request shows the time left. Unanswered requests lapse. Instant confirmation listings confirm when the guest pays.
2. Assign. Tap Assign a chauffeur (Assign captain or Assign flight crew) by 24 hours before the start. They are asked to confirm, and the booking shows Waiting, Confirmed or Can't make it. If no one is assigned, Pickup support steps in. For cars, the guest sees the chauffeur's name, photo and plate the day before. For boats and jets, the guest sees the crew by role.
3. Message. Use Message to confirm the pickup point and any special requests. Keep all contact in the app.
4. Start. The trip starts on its own at the booked time (for a private jet, at wheels up). For jets, review and tap Approve manifest before the cutoff first.
5. Deliver. If the guest asks for more time, you see the request on the booking. Accept or decline it.
6. Complete. When the trip ends, you can rate the guest from the booking. If something went wrong, use the help icon on the booking.

Changing crew

If your assigned chauffeur or crew member cannot make it, change them in the app. The replacement must be verified, and the guest is told. See Changing the assigned chauffeur or crew.

Good habits

• Assign crew as soon as the booking is confirmed.
• Reply to every message.
• Never collect cash or change the price outside the app.

More in Booking statuses explained.

The full rules are in the Operator Standards and Cancellation and Refund Policy.